FAQ
Mga common questions
Hindi makita ang answer? Email kami sa hello@koumi.ph.
Orders & Tracking
What is the status of my order?▾
Pumunta sa /track at i-enter ang order number + email mo. Real-time status mo to. Mag-receive ka rin ng email ng confirmation, payment, at shipping updates.
Can I change my order?▾
Pwede pa kung hindi pa namin na-ship. Mag-message kaagad sa hello@koumi.ph with your order # at desired changes. Once shipped, hindi na namin maa-edit yung tracking.
I've made a mistake in my order, can I change it?▾
Yes — mag-email or message kami within 2 hours of placing the order. After that, baka maship na before we can edit.
What if I want to cancel / change my mind?▾
Cancellation libre kung hindi pa naship. After dispatch, follow our 30-day return policy below.
Shipping
Where do you ship from?▾
Metro Manila warehouse. Lahat ng orders ay nashishipping from there.
Where do you ship to?▾
Lahat ng provinces sa Philippines — Metro Manila, Luzon, Visayas, at Mindanao. Walang international shipping for now.
How long does it take for you to ship my order?▾
Pina-process namin within 1 business day. Total delivery time depende sa zone: Metro Manila 1-3 days, Luzon 3-5 days, Visayas/Mindanao 5-7 days.
Do you offer fast / next-day shipping?▾
Same-day delivery via courier ay nag-roll out next month sa Metro Manila. Sa ngayon, standard 1-3 day shipping.
Do you offer free shipping?▾
Yes — free shipping on orders ₱1,500+ across the Philippines. Otherwise, flat ₱120 (NCR), ₱160 (Luzon), ₱220 (Visayas), ₱250 (Mindanao).
How can I track my package?▾
Mag-receive ka ng tracking email pagka-ship namin. Pwede mo rin i-track sa /track gamit ang order # + email.
What if I'm not home for delivery?▾
Aattempt ang courier nang up to 3 times. Pwede ka mag-coordinate directly sa kanila using the tracking #.
Payment
What payment methods do you accept?▾
Cards (Visa, Mastercard), GCash, Maya, GrabPay, BPI Direct Debit, at Cash on Delivery (COD). All processed securely by Xendit.
Which currency will I be charged in?▾
PHP only. Wala kaming international payments for now.
Do you offer 3 or 4 payment installments?▾
Hindi pa for v1. Pina-plano namin via Plentina or Atome — text us if interested para mahook ka sa beta.
Is checkout secure?▾
Yes. All payments go through Xendit (PCI-compliant) at hindi namin nakakaaccess ang full card numbers.
Do I have to pay customs?▾
No — domestic ang shipping namin, walang customs.
Returns & Exchanges
Do you accept returns? What's the policy?▾
30-day money-back guarantee on all unopened products. Just message us at hello@koumi.ph with your order # within 30 days of delivery.
Are returns free?▾
Customer ang nag-shoulder ng return shipping (₱120-₱250 typical). Pero kung defective o wrong item, libre — kami magbabayad.
How long does it take to process a return?▾
5-7 business days from when we receive the returned item. Refund ang ipo-process via the same payment method.
Can I exchange an item?▾
Pwede — for products of equal or higher value. May price difference? You'll just pay the difference.
What to do if my order is damaged?▾
Take a photo, message kami within 48 hours of delivery, at libreng papalitan namin or refund. Walang return shipping fee.
Products
How long until I notice a difference?▾
Ginkgo Biloba works gradually. Most users report subtle improvements in focus, recall, and mental clarity after 2–4 weeks of consistent daily use. Hindi siya stimulant — walang same-day buzz. Consistency ang key.
Is it safe to take every day?▾
Yes — Koumi Ginkgo Biloba is formulated for daily use. Take 1 capsule per day with water, preferably with food. Huwag lumampas sa recommended dose.
Are there any side effects?▾
Karamihan ay walang issue. Possible mild effects: headache, GI upset. If pregnant, nursing, scheduled for surgery, o umiinom ng blood thinners / seizure medication, kausapin muna ang doctor mo.
What ingredients are in Koumi Ginkgo Biloba?▾
Single ingredient: premium-grade Ginkgo Biloba extract (standardized). Plus the vegetable-cellulose capsule. Walang filler, walang artificial color, walang proprietary blend.
How is this different from coffee?▾
Coffee is a stimulant — fast on, fast off, often with a crash. Ginkgo supports circulation at cellular function over weeks. Hindi sila substitutes. Marami ang sabay nilang ginagamit.
What's the sizing you offer?▾
30 capsules per bottle (500mg each) — one-month supply at 1 capsule/day, two-week supply at 2 capsules/day. Bundle packs available para sa multi-month routine.
Do you offer custom or personalisation?▾
For wholesale orders (50+ bottles), pwede kaming custom labeling. Mag-email sa partnerships@koumi.ph.
Brand & Company
Do you have physical stores?▾
Hindi pa. Online lang for v1 — pero available kami sa Shopee (Koumi.ph), Lazada (KoumiPH), TikTok Shop, at Facebook.
Do you propose wholesale orders?▾
Yes — pharmacies, clinics, retailers. Mag-email sa partnerships@koumi.ph para sa wholesale pricing + minimums.
Do you offer a referral program?▾
Coming soon. Mag-signup ka sa email list, una mo malalaman.
If I want to collaborate, who do I contact?▾
Brands, content creators, healthcare professionals — mag-email sa partnerships@koumi.ph.
Who is the founder? When did you start?▾
Founded ng isang team ng Filipino entrepreneurs na nakitang gap sa local wellness market — walang premium-grade, single-ingredient, locally-made option. About page mo ang full story.
What do your customers say about you?▾
Tingnan ang reviews sa home page o each product page. Lahat ay verified buyers — hindi mga curated o manufactured.
No approved therapeutic claims. Not intended to diagnose, treat, cure, or prevent any disease. Consult a physician if pregnant, nursing, or on medication.